Return

Customers can return purchased items from our website within 7 days from the receiving date.

• Items can be returned or refunded ONLY if there is proof of video while unpacking.
• Conditions for return
  • Scratched, damaged, or dirty items. Items with stains from the actions of the shipping.
  • The items received do not match the order. Some of the items were lost. Or items do not match as advertised.
  • In case the item is returned from the refusal to receive we have the right not re-deliver the items and proceed to do the refund.
  • In case the items cannot be delivered due to force majeure such as natural disasters, terrorism, Political gatherings, etc., which cause being unable to deliver the items for a period of more than 7 days, we will proceed to do the refund.
• The returned item MUST be in the following conditions:
  • The item must be in the original packaging.
  • We will recheck the item before proceeding to do the next process.
  • The item that is not in the condition of return we have a right to refuse and return you an item and are not responsible for the shipping fee.
• How to return the item
  • Contact our customer service call: +66-2431-0360-2 , +66-2811-9045-6 OR Line Official Account: @ampinternational
  • Provide the reason for the return including the video and picture of the original item.
  • Once the return process is approved, please send us an item to the provided address.

Refund

• When we received the returned item, the item will go through quality checks to ensure they are still in good condition and meet our return policy
• In case the items are returned from the refusal to receive we have the right not re-deliver the items and proceed to do the refund.
• In case the items cannot be delivered due to force majeure such as natural disasters, terrorism, Political gatherings, etc., which cause being unable to deliver the items for a period of more than 7 days, we will proceed to do the refund.
• Your amount will be refunded to your bank account within 7 business days.
• The shipping fee will be refunded ONLY in the case of damaged items

Exchange

• We ONLY replace items if they are defective, damaged, or received the wrong item.
• Item can be exchanged within 7 days from the receiving date. (The item MUST be in the original package)
• Exchanges are subject to stock availability. If there is no item in stock We have the right to exchange it for items of similar value. Or change to another item. In all cases, we will process the refund only.
• Contact our team to request an exchange via the following channel call: +66-2431-0360-2 , +66-2811-9045-6 OR Line Official Account: @ampinternational
• If there is an item for replacement, we will review the returned item and ship a new item in the next step.
• If there is no replacement item. Refunds will be made only after the product has been returned to us.